Student Residence & Building Manager (Stay-in Position)

About the Role

An exciting opportunity exists for an experienced Student Residence & Building Manager to oversee the daily operations of a student accommodation residence. This role combines operational property management with student engagement, ensuring a safe, welcoming and well-managed living environment while delivering an exceptional resident experience.

Key Responsibilities

• Manage the daily operations of a student residence
• Oversee reception, resident administration and occupancy management
• Coordinate student arrivals, departures and room allocations
• Ensure high standards of cleanliness, housekeeping and security
• Lead and supervise on-site operational staff
• Build a positive and inclusive student community
• Plan and coordinate student events and wellbeing programmes
• Act as the first point of contact for resident concerns and complaints
• Support student wellbeing and conflict resolution
• Coordinate operational readiness for student intake periods
• Work closely with facilities teams to manage maintenance requirements
• Manage operational budgets, stock and consumables
• Ensure compliance with health and safety regulations and residence policies
• Prepare weekly and monthly operational reports
• Monitor resident satisfaction and drive continuous improvement

Requirements

• Diploma or Bachelor's Degree in Property Management, Hospitality Management, Business Management or a related field
• Minimum 5 years' management experience in student accommodation, hospitality, residence management or property management
• Previous experience leading customer-facing teams
• Budget management experience
• Valid driver's licence
• Fluency in English
• Strong leadership skills
• Excellent customer service ability
• Student engagement and relationship management experience
• Conflict resolution capability
• Emotional intelligence
• Strong organisational skills
• Excellent communication skills
• Problem-solving ability
• Professional and adaptable approach

If you meet the above requirements, please send your CV to alishiacv@surgestaff.co.za

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